Sames Ford at 4721 Ayers Street, Corpus Christi, Texas.

My truck had an 8AM appointment made a week in advance. I took it in and it didn't get seen all day. I had to take it back in the next morning at 8. The service person would not answer her phone either day, nor did she update me, as promised. Then she charged $125 for an inaccurate diagnosis, a charge she never mentioned. My husband picked up the truck because I had a client come in and couldn't leave... The service person told my husband that she had informed me about the charge - that was a lie. He paid it (we would have agreed to it if we HAD been informed), but it wasn't accurate anyway. She told me it would be almost $1400 in parts and labor. My husband did some googling and ordered the parts online for about $100, then spent about half an hour replacing the pieces that actually needed replacing.

This was the ONLY place I trusted with my truck, but now I won't return. The trust is gone - they are the epitome of everything people fear from their mechanic.